Our Services

Riverside Community Hub aims to provide vital support and life-enhancing services to the residents of Dover and surrounding rural villages.

Riverside Community Hub is available to everyone, however we do provide an extensive range of personalised services for older people and the wider community.

All our staff are caring and committed to providing the best service possible.

Click on any of the headings to find out more information.

For further enquiries about all our services please call 01304 207268 or complete the form at the bottom of the page

To find out more about our services complete the below form

Information & Advice

As we age, navigating the complexities of daily life can become increasingly challenging. Whether it’s understanding benefit entitlements, filling out complicated forms, finding local services, or simply accessing nutritious food, the process can often feel overwhelming. That’s where our Information and Advice Service comes in. We are here to simplify, support, and guide.

Our service provides practical assistance with:

Form filling: Ensuring applications for benefits, housing, and care support are completed accurately and efficiently.

Benefit entitlement advice: Helping people access the financial support they are entitled to but may not even be aware of.

Navigating the care system: Understanding care options, whether at home or in residential settings, and connecting individuals with the right services.

Local services: Pointing people towards community programmes, social activities and practical help, from home adaptations to transportation.

Food and nutrition: Helping access meal delivery services, food banks, or community dining programmes to ensure no one goes hungry.

We know that access to the right information at the right time can transform lives. A simple conversation can mean the difference between someone struggling in silence and receiving the help they need.

Our goal is to empower, not overwhelm—to make sure that elderly individuals, as well as their families and caregivers, have a trusted place to turn to for clear, practical and compassionate guidance.

If you or someone you know could benefit from our support, please don’t hesitate to reach out, because no one should have to navigate these challenges alone—help is here, and we are ready to assist.

There will be people to help here at the Hub, at St Radigunds Community Centre, at the Bechange Community Hub in Aylesham, Chit Chat in River at the Methodist Church, Elvington Community Centre and at Charles Lister Court in Dover.

It may be that we are able to give you some immediate support, or you may need some longer-term assistance. 

If we are not able to help you with a specific area that is concerning you then we will help you to access assistance from other agencies.

Disclaimer

The information and advice provided by Age Concern Dover Ltd TA The Riverside Community Hub through our Info & Advice service is given in good faith and is based on our knowledge and experience. However, we do not claim to be experts or qualified professionals in legal, financial, medical, or other specialist fields.

While we strive to provide accurate and up-to-date information, we do not accept any liability for errors, omissions, or inaccuracies in the information we provide. Any reliance on the information or advice given is at your own discretion and risk.

Additionally, while we may assist with form-filling and other support services, we cannot guarantee the accuracy, completeness, or acceptance of any applications or submissions made using our assistance. We recommend seeking professional advice where necessary.

By using our services, you acknowledge that Age Concern Dover Ltd TA The Riverside Community Hub is not responsible for any decisions made based on the information provided, nor for any consequences resulting from such decisions.

If you would like more information please complete the below form and someone will get back to you.

Meet the Dementia & Me team

Our Dementia Co-Ordinatiors are a single point of contact for help and support for all things dementia related across the area and will be able to visit you in your own home, create a support plan, and offer a wide range of support and advice. 

Memory Cafes

These sessions are informal gatherings for anyone who may need support, information or advice about all aspects of dementia. Join us for advice, a cuppa, or just a chat at Riverside Community Hub on the FIRST WEDNESDAY of every month from 10am until 12pm.

Carers Coffee Mornings

Join us on the THIRD TUESDAY of every month from 10am until 12pm for advice, a cuppa, or just a chat . The coffee mornings are  informal gatherings for anyone who may need support, information or advice about all aspects of dementia and to meet other carers to share experience

Information & Advice

Do you need support such as care services?

Come along to one of our regular drop-in clinics for information and advice from a range of professionals such as:

• Dementia & Me Coordinator
• Mental Health Team
• Community Warden
• DDC
• Crossroads
• Carers Support

Dementia Services

Riverside Community Hub is a proud delivery partner of the Dementia & Me Co-ordinators Programme lead by Age UK Herne Bay & Whitstable in the Dover Town, Total Health Excellence East and Total Health Excellence West Primary Care Network areas. If you are registered at any of the following surgeries, you will be eligible for a service from Riverside Community Hub:

• St James Surgery
• Peter Street Surgery
• Buckland Medical Centre
• The High Street Surgery
• Lydden Surgery
• Aylesham Medical Practice
• Pencester Surgery
• White Cliffs Medical Centre
• Guildhall Street Surgery
• The Surgery (Lyminge)
• Sandgate Road Surgery
• The New Surgery
• Manor Clinic

Please note: If you are registered with another surgery in Kent, you will still be eligible for a service. To find out who your dementia co-ordinator is, please call 01622 943 257 or email us: hokh.dementiareferrals@nhs.net

Dementia & Me Co-ordinators will be a single point of contact for help and support for all things dementia across the area and will be able to visit you in your own home, create a support plan, and offer a wide range of support and advice.

Our Dementia & Me Co-Ordinators can help you:

• Develop an adaptive support plan to help you manage changing needs throughout the dementia journey
• Highlight the importance of a diagnosis and attend Memory Assessment appointments with you and your carer
• Identify and arrange access to appropriate support groups for your diagnosis, offering support to take the first steps in these settings
• By offering emotional support and advice around diagnosis and difficulties arising from dementia symptoms
• Understand the services available locally and refer to and signpost to a wide variety of organisations with specialist expertise in dementia support or for other support needs

Although your co-ordinator may help you find more specialist advice in some instances, your assigned co-ordinator will remain with you throughout the process and act as a single point of contact, so you don’t have to see a different person for every problem you may encounter.

To find out who our Dementia & Co-ordinators are for the above surgeries please call 01304 207268, Option 1

Fresh & Nutritious

The Community Hub is open for a 2 course lunch

for £8.00 or snacks from Mon – Fri

We also offer a 2 course lunch, delivered hot to your door

from  Mon – Fri & Sun for £8.00.

Menu for week beginning

19th May

(Available in the Hub and for delivery)

Monday

Sausage casserole, new potatoes

Apples and custard

Allergens:  wheat, milk, eggs, celery, mustard

Tuesday

Hunter’s chicken, roast potatoes, grilled tomatoes, peas

Jam & coconut sponge and custard

Allergens: wheat, milk, eggs, celery, mustard

Wednesday

Minced beef and onion pie, mashed potatoes,  vegetables

Strawberry mousse

Allergens: milk, eggs, wheat

Thursday

Roast chicken, roast potatoes,  vegetables

Fruit crumble and custard

Allergens: milk, eggs, wheat

Friday

Pork steaks in BBQ sauce, new potatoes, vegetables

Jelly, fruit and cream

Allergens: celery, mustard, soya, milk, 

Saturday

Choice of soup, salad or stew (delivered on Friday for £5)

Sunday

Roast pork, roast potatoes, vegetables

Apple crumble and custard

Allergens: milk, eggs, wheat

The Riverside Charity Shop

The Riverside charity shop is located in Biggin Street, Dover.

The proceeds from our shop go directly to Riverside Community Hub to help provide the support that we offer.

The shop has many different items for sale such as men’s, women’s and children’s clothing, toys and games, home furnishings, bric a brac, books and much much more.

We regularly post to Facebook, Twitter and Instagram with special offers, promotions and stock.

Donations

We are unable to accept donations currently. We hope to be able to soon.

Please keep checking our website and Facebook page for news on when we will be able to accept donations again. 

Support Us

With your help the Riverside Community Hub can continue to reach out to more older people in the Dover community to give them the support they so desperately need.

Your donations go towards the Hub being able to provide a community for adults offering social opportunities, activities, food and drink, essential support, advice and friendship. We also offer a range of services for the whole community.

It could be someone who is struggling with chronic loneliness or they need advice to help them cope with the problems later life can bring – no one should feel they have no one to turn to. 

With your help we can support so many more people, giving them the support, advice and companionship they need.

Thank you.

You can help us by making a donation by clicking on the Donate now button at the top of the page, in person, over the phone or by cheque.

Vacancies

Volunteer vacancies

Meal Delivery Drivers

Do you have between 2 and 4 hours spare per week? Would you like to give this time to help people within your local community? Riverside Community Hub is seeking volunteers to join our friendly team to assist us in delivering hot meals to people in the Dover area.

We require:

Volunteers to help at lunch times to deliver meals to people in the local community between the hours of 11:30am and 1:00pm. The role will require car users. Mileage costs are paid. We offer a meal delivery service Mon – Fri & Sun

To apply please call 01304 207268 and speak to the Centre Manger

Charity shop volunteers

We are currently recruiting for volunteers to support our charity shop. We are looking for volunteers who can help sort donations and provide excellent customer service working on the shop floor. Some till experience would be beneficial however not essential as all training will be provided.

Shifts available: Wednesday 1pm – 4pm, Thursday 9am – 1pm and 1pm – 4pm, Friday 1pm – 4pm, Saturday 9am – 1pm & 1pm – 4pm.

No previous experience required.

Part-time hours: 4 per week

To apply please call 01304 207268 and speak to the Centre Manger